Thank you for doing such an excellent job on my pool.
It is obvious that everyone involved, from the design with John to the actual start up with Ernest, is customer oriented. Their attention to detail and sensitivity to me as a customer was truly impressive.
I have never worked with such wonderful people. Thank you!
I have used Backyard Oasis for about 22 years to service and care for my pool. As a very busy family physician, I had very little time to spend on worrying about things that can go wrong in my house. Over all these years, I have never once been disappointed with the service I received from Backyard Oasis.
When our pool motor failed, they were there the day I called and fixed it. When Hurricane Rita came, they were there as soon as the electricity came back on, and worked feverishly over the next 4-5 days to get my pool back in shape.
Of all the vendors I have needed in the care of my home—from electricians, appliance repair people, gardeners, roofers, etc.—I can honestly say that Patte, Lee, Adam, and Ernest have been a joy to work with. They are extremely reliable, and are as nice a group of people that you would ever want to deal with.
Without any reservation I would recommend them to anyone.
Dr. Mike Shukan
Gordon and I are very satisfied customers of Backyard Oasis. The installation and service crew were very professional and took extra time to answer questions for me when the spa was first installed. The sales staff was very friendly and is all very well informed on products and maintenance for our spa. We are so happy that we bought a Hot Spring Spa from Backyard Oasis.
Gordon and Benja McClusky
Thanks for such a great job on coordinating all work that goes into building the deck and installation of our hot tub.
The crew that built the deck was on time, courteous, and very professional. They did an excellent job and came up with ideas and suggestions to improve the looks of the deck. My hat is off to them; I would highly recommend them to anyone.
The installation crew that was responsible for installing and setting up the spa was very knowledgeable and very thorough in their explanation of operating the spa. They spent a lot of time with my husband and I explaining the jet operation, how to use the chemicals, and just overall maintenance. They also stressed that we should call anytime if we had any questions or problems.
The sales group kept us informed as to who would be showing up and when, and followed up with a phone call to make sure it happened. The follow up after all work was completed was exceptional.
I can assure you that this kind of service is a real treat as you don’t find it often in the big cities.
Once again, thanks for a great job.
Mark and Betty Franek
Our new pool is first rate in every way. We are grateful for your careful advice in the meticulous installation and for a pool that almost takes care of itself. It’s a visual delight also but the greatest pleasure is the benefit from swimming. Blanche’s enthusiasm exceeds even my own because she enjoys pain-free exercise while having fun! With your staff providing accurate guidance and the needed supplies, we look forward to years of healthy benefits from our beautiful, easily-maintained, and affordable pool.
Fred and Blanche Woods
Just a note to say that we are still enjoying our swimming pool and would like to take this opportunity to thank you for the prompt and efficient service afforded to us by your technical staff whenever we have needed them. We were particularly pleased with the initial installation of the pool by your hardworking people who, despite some very inclement weather at the time, did a wonderful job.
We would like to say how refreshing it is to deal with a company who is friendly, knowledgeable, and prompt to act when the need arises.
I bought my swimming pool from Backyard Oasis in the summer of 2000, so I have had my pool now about 7 years. From the very beginning, Backyard Oasis has been exceptional in helping me with my pool. Set up went smoothly and we were swimming within 2 days of purchase. Your helpful staff has assisted me on many occasions with water balancing and with products that make keeping my pool beautiful, easier.
Believe me, over the last seven years I have tried to cut corners and save money by purchasing my pool chemicals from discount stores like Wal-Mart. I am living proof the savings at one moment will only end up costing several times more in the end. Discount pool supplies cause extreme wear on the liner and the pump and filter system of the pool. After putting discount chemicals in my pool, the wait time to swim could take days.
Many chemicals purchased from Backyard Oasis have swim time after treatment at about 15 minutes. I always ended up back in your store requesting help to fix my disaster. Your employees were always there for me. I have never been pressured or "talked into" buying products that I did not need or want.
Your staff is very familiar with pools and the problems that may come with them. They suggest the easiest, fastest, and most cost-effective way to battle and correct the problem. Thanks for being there for me and my family. We love our pool and have enjoyed it for 7 years now. I intend on enjoying for many more years to come.
We are new pool owners, having purchased in Spring 2007 after Backyard Oasis was highly recommended to us by friends. We debated for years whether we should buy a pool or not and we are so very pleased to announce that this was one of the best decisions we have ever made!
We both recently retired from a long working career and the purchase of our 16' x 32' pool came at the perfect time. We found it so very relaxing to get in our pool after a hard day working in the yard or to have friends over both day or night to enjoy with us. Best of all is that one of us, Boyce, desired to increase his exercise and to lose weight. What Boyce did was walk laps around the pool three times a week and he is so very pleased to report he has lost 52 pounds while doing a low impact exercise that was fun!
We have been pleased with Backyard Oasis from the very beginning from our original meeting to sit down and discuss the pool, from the installation to any follow-up advise we have needed. We would recommend buying a pool from Backyard Oasis to anyone who wants to add more relaxation and improved health to their life. There is nothing like an evening under the stars in our pool!
Happy in Huntsville!
Boyce and Sally Stalter
Several years ago I suffered lower back pain. At one time I was not even able to stand straight due to the pain, and even with pain meds I still had problems. After visiting your showroom and gaining information from your friendly and knowledgeable staff, I spoke to my doctor about the possibility of installing a spa, and he thought it was a fine idea. After installation and some more schooling from your well-informed staff, I started taking my first treatments in the spa, and I have not taken any pain meds for back problems since.
Approximately a year after I installed my spa, I broke my knee in nine places and after some wonderful work by our local orthopedic surgeon, Doctor Timothy Shaw, it was screwed back together. After the incisions were healed and I was once again able to get back into the spa, it was remarkable how I got the bend back in my knee in such a short time. My wife also has back problems and the spa has proven to be her most prized relief and enjoyment. My wife and I would like to personally thank you and your staff for all the courtesies you have shown to both of us over the past several years.
A Well Satisfied Backyard Oasis Customer
We purchased our above ground pool in 2003 and we continue to buy our pool products from Backyard Oasis. The staff and installers were excellent, so much so that we came back when we needed to replace the liner due to the excellent, speedy service and maintenance, which are priceless to us. The installers were very timely and had replaced our liner within 2 days of purchasing it. We would highly recommend that anyone looking for a pool to stop looking and just go to Backyard Oasis.
Mike and Charlotte Flynn
Thanks for all your help. All of the Backyard Oasis staff did an outstanding job. It was great working with a group of people that were interested in doing a good job. Thanks again to each of you.
Chester and Billie Irby
Just a note to let you know how much I appreciate the efforts that you and the rest of the folks there at Backyard Oasis put in on this order. Seems there was just one problem after the other, none of your making, but you bent over backward to make the order and the customer (me) happy. I have never been treated with the kind of honesty and integrity that you exhibited. Being originally from Houston, I’m not accustomed to that kind of attention from a retail outlet. Please be assured that in the event I ever need your services or products again it will most certainly be my pleasure to place that order with you. Keep up the good work. I know your attitude will make Backyard Oasis very successful and will make a lot of folks happy.
New Ulm, TX
I would like to give Backyard Oasis my heartfelt thanks for a great experience. Everyone that helped in my hot tub purchase was courteous, knowledgeable, and professional. Your salesman, Jerry Beavers, answered all of my questions without any pressure, while showing me tub choices that fit my needs. The delivery team made a difficult job look easy. They brought the necessary tools and man power to do the job quickly, which put me at ease. They also answered all my questions and made sure everything worked perfectly before leaving. I would definitely recommend Backyard Oasis to anyone looking to buy a hot tub or pool.
Just a note to let you know we are very pleased with your above ground pool installation company that installed the new liner for us. They did an excellent and very professional job. We would highly recommend Backyard Oasis and your installers to other pool owners. Thanks again for all your help. Adam, it’s been very pleasant doing business with you.
W.D. and Debbie Lewing
Just wanted to take a moment to say THANKS to your staff. Everyone was professional, courteous, and friendly. They did what they said, when they said and kept us well informed along the way.
We bought our hot tub because I wanted an alternative to swimming. I wanted to use it for exercise. This worked very well because we purchased a deep tub. The added benefit was that the jets in our Hot Spring Spa have had an amazingly good effect on the legs and back. This had really been a problem for me. With the cold temperatures of winter, the heat is wonderful. We think everyone should own a Hot Spring Spa. They are amazing!
Wendy and Rick Harvey
Wanted to send a special THANK YOU for the fantastic job you did installing our pool. We are so very pleased with the result of your hard work and dedication to perfection. You and your guys are professionals and conduct yourselves as such.
Mike & Barbara Watts
Dear Adam, Jerry, and everyone at Backyard Oasis,
We have really been enjoying our new Dynasty pool. We appreciate your thoroughness in the installation of our pool and the "Pool School" instruction that you provided for us. Bobby built a deck to go around part of the pool and it looks really good. Our little granddaughter and her friends have been having one long pool party all summer. Bobby and I even get our time in swimming. We appreciate that we can have you test our water in the pool and tell us what to add until we get used to doing it. The addition of the Duke Steps has really been great too. I like stepping up and down them instead of climbing up and down the ladder.
Thank you all again, and hope you all have a great rest of the summer.
Bob & Phyllis Kennedy
Just a few lines to tell you how I appreciate your kindness & help the last few weeks. You went way beyond the line of duty & I am so grateful.
Actually, everyone connected with "Backyard Oasis" has been helpful & a pleasure to deal with. You have a good crew.
It was important to me that you knew how much your caring and patience meant. Thank you Adam.
P.S. I named my Polaris 65 cleaner ADAM =)
Thank you to the crew of Backyard Oasis & Patti. Your kindness & understanding along with your help through understanding is much appreciated.
Your company is one of the crown jewels in Livingston. You all are what business should be like.
Thanks for all your help!
Carol & John Birdsell
I wanted to take this time to thank you for all your help and guiding me through all of this in order to make me understand enough to make the right decisions. I'm sure there were times I called, and you probably felt like "oh no! here we go again", but you have been totally awesome and I appreciate it so much. Please tell Jerry thanks, because I know he's been helping as well.
I would like to thank Backyard Oasis on behalf of my parents Jack and Olga Neff for selling such a wonderful pool. The whole experience was terrific. The staff at Backyard Oasis was extremely helpful and nice. I'd like to give a big thanks to Adam for all of his help. Also, a special thanks to Martin, who did an awesome job on installing the pool. We are beyond satisfied with our pool. With the pool my parents will be able to improve their health and at the same time be able to enjoy time as a family.